Privacy Policy

This Privacy Policy describes how Strandr ("we", "us", or "our") collects, uses, and shares your information when you use our service.

Information We Collect

Personal Information

When you create an account, we collect:

• Email address
• Name (optional)
• Password (encrypted)
• Payment information (processed securely through Stripe)

SMS / Mobile Messaging Information

If you choose to receive SMS messages from Strandr, we collect:

• Your mobile phone number
• SMS consent status (transactional and/or marketing, tracked separately)
• Opt-in source, timestamp, IP address, and user-agent at the moment you consented
• The verbatim disclosure text you were shown when you consented
• Message history, delivery status, and opt-out / help-request records

We retain this SMS opt-in evidence for at least five years to comply with applicable telecommunications and consumer-protection laws.

Usage Information

We automatically collect certain information when you use Strandr:

• IP address and browser information
• Pages visited and features used
• Referring website
• Device type and operating system

Design Data

Designs are created and edited in your browser. If Cloud Projects is not enabled on your account, your photos and designs stay on your device and are not uploaded to our servers.

When Cloud Projects is enabled on your account, we store your work automatically — you do not need to choose to save, and a project is created for you the first time a design contains real work:

• Saved projects: when you save a project to your Strandr account, we store the project photo, the design (light placements, decorations, settings), the project name, and any customer name or address you enter. While Cloud Projects is switched on for your account, open projects save automatically as you work so you can pick them up on another device.
• Shared design links: when you publish a design link to share with your customer, we store a snapshot of the design and a rendered image of it so the link can be displayed.
• Imported project files: when you import a .strandr file into your account, its contents (including the photo) are stored as a saved project.

Your customers' photos. Photos you upload are typically of your customers' properties. By saving or sharing a photo through Strandr, you confirm you have the right to use it. Property owners who want a photo of their property removed can contact us at support@strandr.com and we will review and act on removal requests promptly — including if the account that uploaded the photo is inactive, closed, or unresponsive. You do not need the contractor's help for us to review a removal request.

How We Use Your Information

We use your information to:

• Provide and maintain your account
• Process payments and manage subscriptions
• Send important service updates and notifications
• Respond to support requests
• Improve our service and develop new features
• Prevent fraud and ensure security
• Comply with legal obligations

Third-Party Services

We work with trusted third-party services to operate Strandr:

Payment Processing

Stripe: Handles all payment processing. We never store your credit card details. Stripe's privacy policy: stripe.com/privacy

Analytics

• Google Analytics: Helps us understand how you use our service
• Facebook Pixel: Used for advertising attribution and optimization

You can opt out of analytics tracking using browser extensions or privacy settings. Google Analytics and Facebook Pixel are not loaded on shared design link pages.

Infrastructure

• Vercel: Hosts our application
• Neon: Database hosting
• Resend: Email delivery service

SMS / Mobile Messaging

Telnyx: Provides SMS and MMS messaging delivery, routing, carrier registration, delivery reporting, and related messaging infrastructure. We share your mobile phone number, SMS consent records, message content, delivery metadata, and opt-out or help-request events with Telnyx only as needed to provide and administer SMS communications. Telnyx's privacy policy: telnyx.com/privacy-policy

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes. We do not sell, rent, share, transfer, or otherwise disclose your mobile phone number, SMS opt-in data, or consent status to third parties or affiliates for their marketing or promotional purposes. This restriction covers any method of transfer, including sales, affiliate sharing, and business-to-business transfers. SMS opt-in data and consent records are used only to provide, support, and administer Strandr messaging.

All the above sharing categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers (such as Telnyx), phone companies, and any other vendors who assist us in the delivery of text messages.

Shared Design Links

When you publish a design link, anyone with that link can view the shared design. Links are unlisted: they use long, unguessable addresses, are not listed publicly, and we ask search engines not to index them.

• The shared page shows the design images and options you published. It never displays your customer's name or address, even if you have saved them on the project.
• The page shows what you most recently published — edits you make are not visible on the link until you publish them.
• Link previews in messaging and social apps use a generic Strandr image, not your customer's photo. Apps that generate previews may keep cached copies after a link is revoked.
• We collect basic view statistics on shared pages (for example, that the page was viewed and a general device type such as phone or computer). Shared pages do not set cookies, do not use advertising pixels, and do not require a Strandr account. These view counts are processed on our behalf by Google Analytics. They are sent from our servers with a new random identifier for every view, so views are not linked to you, to the person viewing, or to each other.
• You can revoke a shared link at any time from your project. If your subscription ends, your published links stop working: visitors see a short notice asking them to contact you, and they no longer show your designs. Your projects and published links are not deleted — resubscribing makes your links work again.

Cookies

We use cookies for:

• Keeping you logged in (essential)
• Remembering your preferences
• Analytics and advertising
• Affiliate tracking (30-day duration)

These cookies apply to the Strandr website and app when you use them, and are set when you use the service. We do not show a cookie banner. You can block or delete cookies in your browser settings at any time; blocking the essential ones will sign you out. Shared design link pages for homeowners do not set cookies.

Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (HTTPS)
• Encrypted password storage
• Secure session management
• Regular security updates
• Rate limiting to prevent abuse

Data Retention

While your subscription is active we keep your account, projects and photos — there is no time limit and nothing is removed while you are a customer. If you cancel or your subscription lapses, we keep them for 12 months so you can reactivate and pick up exactly where you left off, and delete them after that. Canceling does not delete your projects or photos. It does turn off your published design links — see Shared Design Links. To remove projects and photos sooner, delete the project or request account deletion. You can request immediate deletion by contacting support.

Saved projects and photos: saved projects, their photos, and the history of published share snapshots are retained for as long as the project exists. When you delete a project, its designs and records are deleted immediately, and the underlying photo files are removed from our storage by an automated cleanup, normally within about a week — not merely hidden. Downloading your projects as .strandr files happens inside the app and so requires an active subscription. If your subscription has lapsed and you need a copy of your work, contact support and we will get it to you.

If you request full account deletion, we delete your projects, photos, and share data from our storage using the same real-delete process.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your account
• Export your data
• Opt out of marketing communications
• Disable analytics tracking

California Privacy Rights

California residents have additional rights under the CCPA, including the right to:

• Know what personal information we collect
• Request deletion of personal information
• Opt out of the sale of personal information (we do not sell your data)
• Non-discrimination for exercising privacy rights

Children's Privacy

Strandr is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in the United States. By using Strandr, you consent to this transfer and processing.

Changes to This Policy

We may update this privacy policy from time to time. We'll notify you of significant changes via email or through the service. Your continued use after changes constitutes acceptance of the updated policy.

SMS / Mobile Messaging Communications

Strandr LLC may send SMS or MMS messages to the mobile phone number you provide, but only if you have separately opted in to that category of messaging. You can opt in at strandr.com/sms-optin or through any other Strandr form where SMS consent is offered. We maintain two distinct consent categories:

• Transactional / operational: account notifications, security alerts, billing and renewal reminders, delivery confirmations, and customer-support replies.
• Marketing: promotional offers, new-feature announcements, and other non-transactional messages. This requires a separate explicit opt-in and is never a condition of purchasing or using Strandr.

Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

To opt out: reply STOP to any Strandr SMS message. You may also contact support@strandr.com. After you opt out we may send one confirmation message and then stop sending SMS to that number unless you opt in again.

For help: reply HELP to any Strandr SMS message, or email support@strandr.com.

You represent that you are the account holder or an authorized user of the mobile number you provide and that you will notify us if the number changes or is reassigned.

Your consent is specific to Strandr LLC. Your mobile information will not be sold or shared with third parties for promotional or marketing purposes. We will not sell, rent, share, transfer, or otherwise disclose your mobile phone number, SMS opt-in status, or consent records to third parties or affiliates for their own marketing or promotional purposes, including transfers between affiliates or friendly businesses. SMS data is shared only with Telnyx and other service providers, mobile carriers, regulators, or parties as required to deliver messages, support compliance, prevent abuse, or comply with law — and never for third-party marketing.

Contact Us

If you have questions about this privacy policy or your data, please contact us:

• Email: support@strandr.com